Returns

We at LabelMate always aim for you as a customer to be satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a simple and flexible return process.

Right of withdrawal and return policy

Right of withdrawal
As a consumer, according to the Distance Contracts Act, you have the right to cancel your purchase within 14 days of receiving your item. To exercise the right of withdrawal, follow the steps below:

1. Contact Customer Service
- Send an email to hello@labelmate.se with your order number and a brief description of why you want to return the item. 

2. Pack the Product
- Pack the item properly in the original packaging along with all accessories, manuals and any free products that came with the order.

3. Send the Return
- You will receive a QR code or delivery note from us to print a return label at your nearest parcel agent and then send it to us.

Return conditions
- The product must be unused, unopened and in new condition.
- All returns must be sent back within 14 days of you notifying us of your decision to exercise the right of withdrawal.
- You as the customer are responsible for the return shipping, unless the return is due to a complaint (see the section on complaints below).

Refunds
- Once we have received and inspected the returned item, we will process your refund. The refund takes place within 14 days from when we received the return.
- The refund is made with the same payment method that was used at the time of purchase, unless otherwise agreed.

Complaints
If a product is defective, damaged or if we have delivered the wrong product, you have the right to complain about the product. To make a complaint, follow these steps:

1. Contact Customer Service
- Send an e-mail to hello@labelmate.se with your order number, a description of the problem and attach pictures showing the defect or damage.

2. Wait for Instructions
- We will contact you with further instructions on how to return the defective item. We are responsible for the return shipping in the event of approved complaints.

3. Replacement or Refund
- In the event of an approved complaint, we will send a replacement product at no extra cost or refund the purchase price, depending on what you prefer.

Frequently Asked Questions about Returns

Can I exchange an item?
Currently we do not offer direct exchange of goods. If you wish to exchange an item, please return the unwanted item and place a new order on our website.

How long does it take to get a refund?
The refund takes place within 14 days from when we received and inspected the returned item.

Who pays for the return shipping?
You as the customer are responsible for the return shipping, unless the return is due to a complaint. Return shipping costs SEK 79.

Contact
If you have any questions about our returns policy, please contact us:
- Email: hello@labelmate.se

We thank you for your trust and hope that you will be satisfied with your products.